Archive for January, 2008
Sunday, January 13th, 2008
What’s Stopping You?
Developing relationships with customers, as a strategy, has had a chequered past. Not every attempt has succeeded but the major frustration is this shouldn’t be that difficult. I mean the business world has been interacting with customers since … forever. Right?
So, if you’ve tried to get a better understanding of CRM or tried to […]
No Comments » - Posted in CRM by Bill
Sunday, January 13th, 2008
The Customer Perspective
While businesses, large and small, look for ways to get a leg up on delivering a better customer experience, should they also be considering what customers may be doing to improve their experiences with business.
Is it possible for customers to have an absolute passion for your business? And if it is possible, what are […]
No Comments » - Posted in CRM by Bill
Saturday, January 12th, 2008
What is CRM? Strategy before Software
It’s important to understand a concept before launching into any implementation. If you wish to successfully manage customer relationships, you really do need to understand exactly what you’re doing. Over the next few posts I’ll give you my view and the CRM process any company can follow to develop a wildly successful formula.
What is CRM? […]
No Comments » - Posted in CRM by Bill
Thursday, January 10th, 2008
Team 100 - How to Access Resources & Deliver Great Service
When you’re a small business how do you leverage your time to deliver the best possible service to your clients?
When I began coaching I looked for as many resources as I could to help grow my business. Coachville, started by Thomas Leonard, was a fantastic resource of materials as Thomas began his legacy of […]
No Comments » - Posted in Business by Bill
Sunday, January 6th, 2008
The “New” New Economy
Constant innovation, constant change, constant challenge to old ways.
There is a wave of entrepreneurs inhabiting the planet and the rest of us should sit up and take notice. The Internet really is a tool for the common person and many “common” people are making it their own and earning a great living from it.
In the […]
No Comments » - Posted in Business by Bill
Sunday, January 6th, 2008
5 Markets You Must Manage
During this series of articles we have endeavoured to provide information that allows business people to deliver their product or service knowing what the outcomes will be.
It’s referred top as a “closed environment” service offering.
The premise being:
“If you clearly plan your strategy and take the time up front to focus on your outcomes, you’ll know […]
No Comments » - Posted in Business by Bill
Saturday, January 5th, 2008
5 Real Mistakes Business Owners Make
In 2003 I started my first coaching business.
Very exciting. People around me were very encouraging. My employer was sorry to lose me. The world was my oyster.
But I made some mistakes. As you would expect from a novice. No really big deal. It was my first time on my own. Mistakes are the things […]