Archive for January 12th, 2008
Daily Archive
Saturday, January 12th, 2008
What is CRM? Strategy before Software
It’s important to understand a concept before launching into any implementation. If you wish to successfully manage customer relationships, you really do need to understand exactly what you’re doing. Over the next few posts I’ll give you my view and the CRM process any company can follow to develop a wildly successful formula.
What is CRM? […]