Archive for January 13th, 2008
Daily Archive
Sunday, January 13th, 2008
What’s Stopping You?
Developing relationships with customers, as a strategy, has had a chequered past. Not every attempt has succeeded but the major frustration is this shouldn’t be that difficult. I mean the business world has been interacting with customers since … forever. Right?
So, if you’ve tried to get a better understanding of CRM or tried to […]
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Sunday, January 13th, 2008
The Customer Perspective
While businesses, large and small, look for ways to get a leg up on delivering a better customer experience, should they also be considering what customers may be doing to improve their experiences with business.
Is it possible for customers to have an absolute passion for your business? And if it is possible, what are […]