http://crmbreakthroughs.com Strategy before Software Tue, 15 Sep 2009 13:16:13 +0000 http://backend.userland.com/rss092 en [caption id="attachment_41" align="alignleft" width="150" caption="Courtesy stock.xchng"][/caption] I got into the garden the other day. (applause) My job was to pull weeds. Easy job. Well, easy except that I noticed the Better Half NOT pulling stuff I was pulling. Oh dear. Better learn how to pull weeds and learn what is ... http://crmbreakthroughs.com/2009/09/15/weed-your-office/ You're the manager of a small consultancy. Your team works hard and long. You have long term and repeat clients. Then the Global Financial Crisis hits and your balance sheet begins to head south. What do you do? As a Professional Service Firm, you know your business relies heavily on the relationships ... http://crmbreakthroughs.com/2009/09/15/8-business-continuity-tips-for-professional-services/ As a manager, principal or business owner you have a vision (or a picture) for your team/business. (At least I hope you have.) Do your staff know that picture? If they don't you are going to struggle to be anything more than a "day to day" (or transactional) business. And ... http://crmbreakthroughs.com/2009/09/10/the-crm-jigsaw-building-clarity-for-your-team/ Customers are everything. If you don't have customers you don't have a business. It doesn't matter how good your product is. Every half savvy business person upwards knows this. Few people would argue against it. Customer service is about the "experience", how people feel about you, your staff and how you go ... http://crmbreakthroughs.com/2009/04/14/how-do-i-improve-my-customer-service-process-v-culture/ While businesses, large and small, look for ways to get a leg up on delivering a better customer experience, should they also be considering what customers may be doing to improve their experiences with business. Is it possible for customers to have an absolute passion for your business? And if ... http://crmbreakthroughs.com/2008/01/13/the-customer-perspective/ It's important to understand a concept before launching into any implementation. If you wish to successfully manage customer relationships, you really do need to understand exactly what you're doing. Over the next few posts I'll give you my view and the CRM process any company can follow to develop a ... http://crmbreakthroughs.com/2008/01/12/what-is-crm-strategy-before-software/ When you're a small business how do you leverage your time to deliver the best possible service to your clients? When I began coaching I looked for as many resources as I could to help grow my business. Coachville, started by Thomas Leonard, was a fantastic resource of materials as ... http://crmbreakthroughs.com/2008/01/10/team-100-how-to-access-resources-deliver-great-service/ Constant innovation, constant change, constant challenge to old ways. There is a wave of entrepreneurs inhabiting the planet and the rest of us should sit up and take notice. The Internet really is a tool for the common person and many "common" people are making it their own and earning a ... http://crmbreakthroughs.com/2008/01/06/the-new-new-economy/ During this series of articles we have endeavoured to provide information that allows business people to deliver their product or service knowing what the outcomes will be. It’s referred top as a “closed environment” service offering. The premise being: “If you clearly plan your strategy and take the time up front to focus ... http://crmbreakthroughs.com/2008/01/06/5-markets-you-must-manage/ In 2003 I started my first coaching business. Very exciting. People around me were very encouraging. My employer was sorry to lose me. The world was my oyster. But I made some mistakes. As you would expect from a novice. No really big deal. It was my first time on my ... http://crmbreakthroughs.com/2008/01/05/5-real-mistakes-business-owners-make/