http://crmbreakthroughs.com Strategy before Software Sun, 30 Mar 2008 04:07:31 +0000 http://backend.userland.com/rss092 en Hi all Over the past few months I have found it harder and harder to maintain the blog - as you will see (know) by the lack of posts. And, since the renewal is up in April I have decided to not waste your time or my money. As of April 8, 2008, ... http://crmbreakthroughs.com/2008/03/30/smackdown-shutdown-its-all-the-same/ Developing relationships with customers, as a strategy, has had a chequered past. Not every attempt has succeeded but the major frustration is this shouldn't be that difficult. I mean the business world has been interacting with customers since ... forever. Right? So, if you've tried to get a better understanding ... http://crmbreakthroughs.com/2008/01/13/whats-stopping-you/ While businesses, large and small, look for ways to get a leg up on delivering a better customer experience, should they also be considering what customers may be doing to improve their experiences with business. Is it possible for customers to have an absolute passion for your business? And if ... http://crmbreakthroughs.com/2008/01/13/the-customer-perspective/ It's important to understand a concept before launching into any implementation. If you wish to successfully manage customer relationships, you really do need to understand exactly what you're doing. Over the next few posts I'll give you my view and the CRM process any company can follow to develop a ... http://crmbreakthroughs.com/2008/01/12/what-is-crm-strategy-before-software/ When you're a small business how do you leverage your time to deliver the best possible service to your clients? When I began coaching I looked for as many resources as I could to help grow my business. Coachville, started by Thomas Leonard, was a fantastic resource of materials as ... http://crmbreakthroughs.com/2008/01/10/team-100-how-to-access-resources-deliver-great-service/ Constant innovation, constant change, constant challenge to old ways. There is a wave of entrepreneurs inhabiting the planet and the rest of us should sit up and take notice. The Internet really is a tool for the common person and many "common" people are making it their own and earning a ... http://crmbreakthroughs.com/2008/01/06/the-new-new-economy/ During this series of articles we have endeavoured to provide information that allows business people to deliver their product or service knowing what the outcomes will be. It’s referred top as a “closed environment” service offering. The premise being: “If you clearly plan your strategy and take the time up front to focus ... http://crmbreakthroughs.com/2008/01/06/5-markets-you-must-manage/ In 2003 I started my first coaching business. Very exciting. People around me were very encouraging. My employer was sorry to lose me. The world was my oyster. But I made some mistakes. As you would expect from a novice. No really big deal. It was my first time on my ... http://crmbreakthroughs.com/2008/01/05/5-real-mistakes-business-owners-make/